Customer Success Partner

Weekly10 are looking for an ambitious and dynamic CSP to join our growing team.

Weekly10 is a HR tech start-up changing the way employees and managers engage in the workplace. Focussed around a simple 10-minute check-in the platform is available on web, mobile app and across workplace platforms such as Slack and Microsoft Teams. Weekly10 is designed to increase feedback and communication between employees, their manager and the wider organisation – engaging employees with organisational goals and empowering managers to support their staff. The platform also provides HR and senior management with insight into the well-being and sentiment of the wider organisation, helping identify trends and take action.

Founded in late 2018 the team has quickly grown to eight staff based in Wrexham, UK. We serve a range of markets and have customers in the UK, US, Australia and New Zealand. Weekly10 is continuing to grow into 2021 with further hires planned across software engineering, marketing, customer partnering and sales. Our key markets are in legal, finance, technology, professional services and manufacturing.

Weekly10 is a dynamic, fast-paced work environment where all employees gain significant business and customer exposure.

Due to continued growth through the last few months, Weekly10 are looking for an ambitious and dynamic Customer Success Partner to join the team. This unique role plays a critical part in the success of our customers and Weekly10. This role combines aspects of pre-sales, sales, on-boarding and account management activities. Partnering with our client’s senior HR and management teams this person coaches and advises throughout the customer lifecycle to ensure the success of Weekly10 in exceeding client expectations. As this role will cover a global remit some flexibility on working hours will be required, however we do operate a flexible working policy including time and location. This role will be primarily based at our Wrexham Technology Park headquarters in North Wales, with some presence in the office expected.

The main duties of the successful candidate will be to:

Pre-Sales and Software Demos

On-boarding & Account Management

Product Development

This role provides a significant opportunity for rapid career progression and professional growth within a fast-growing technology business.

The successful candidate will be a HR professional with cross functional skills and a passion for employee engagement and the employee experience.

This role may require a certain level of travel to customer sites (approximately once per month) predominately but not exclusively in the UK.

Attributes of the successful candidate:

Attitude

Essential:

Skills & Qualifications

Essential:

Desirable:

Experience

Essential:

Desirable:

Location: Wrexham, UK

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