How can managers influence employee engagement?
Employee engagement tends to be the responsibility of the HR team. They are the ‘people’ people after all. HR leaders may be able to do a lot to facilitate workplace engagement. But they’re far from the only ones responsible for keeping staff members engaged. A manager's influence on employee engagement is huge. Managers play an essential role in helping their teams to achieve their best work. Comparatively few employees have a close relationship with their HR team, unlike they often do with their manager.
Why a manager's influence is key to improving engagement
Our bosses play a key role in our working lives. Barring the handful of colleagues or subordinates that you might share a shift or an office with, there’s nobody else you’ll spend as much time with as your line manager. So, to employees, their boss is more or less the immediate face of the wider company as they know it.
It’s hard to oversell how important this is. It touches on a key aspect of our working definition of employee engagement. Specifically, their sense of attachment and commitment to the business and its goals. Someone might love their job and their colleagues. But they can still be alienated from the company and driven into turnover by a bad enough boss.
Gallup found that managers account for 70% of variation in employee engagement. This could make managers’ influence on employee engagement one of your organisation’s biggest strengths. Or it could be one of your most glaring weaknesses.
Gallup haven't since followed up on that study. But more recent research shows that managers continue to have a strong influence on experience and engagement. In 2019, DDI surveyed 1,000 professionals including managers and senior leaders. They found that 57% of employees had left a job because of a manager. 14% had gone so far as to leave multiple employers for that reason.
Managers must create a safe work environment to influence employee engagement
Managers play an integral role in ensuring employee engagement because they have a closer relationship with employees than senior leaders and HR. They understand their employees’ day-to-day work and should have some responsibility in ensuring that they feel motivated.
It’s important for managers to create an environment in which employees can openly discuss their work and how they are feeling. Yet we know that most employees are not engaged in their work.
So are managers to blame here? Yes and no…
Managers can spot when engagement becomes disengagement
Only 18% of managers have the right skills and personality to succeed as a manager. Why? Well, some managers simply weren’t meant to manage. Whether hired or promoted ineffectively, these types of people can cause huge issues of their own, but even successful managers can fall short when it comes to effective employee engagement.
It's your responsibility to understand how your people are feeling and performing. The insights you receive from their Weekly10 check-in helps you identify changes in behaviour over time. The regular cadence and framework also builds trust so they feel they can be honest with you.
The structured format helps you easily spot nuances that indicate disengagement such as:
- persistently late check-ins
- missed check-ins
- fewer details within the submitted check-ins
- numerical question responses dipping significantly
💡 Manager engagement tip: Read the article on How to spot the 4 signs of a disengaged employee
9 things managers can do to influence employee engagement
Managers wear many hats. Which is to say, there are a lot of different traits and responsibilities that go into being a standout manager on any level. You have to be able to keep your team on task, but that’s just the start.
1. Set expectations early on
This doesn’t just apply to the beginning of the employee/manager relationship. You need to take the time to make your expectations clear about each project you assign. If you want something done right, you've got to give your team a reasonable idea of their upcoming responsibilities. Misunderstood expectations can be a huge hurdle to engagement.
Sometimes, employees aren’t clear on what’s expected of them. Other times, new employees can be poorly informed about what their new job will be like. That's why you need a solid onboarding process for new hires.
2. Encourage behaviour changes for personal development
Regular, light-touch feedback is the best way to build change. Small changes made over time are easier to maintain than step-change behaviours. That's why the traditional cycle of annual reviews just don't work. It's too much feedback delivered too late.
The Weekly10 check-in gives you the framework to deliver feedback that makes a lasting difference. Reviewing your employee check-ins tells your people that their work matters. It shows them that you value their contribution. Your specific, timely, honest feedback will lead to incremental change that helps your people to develop their skills.
3. Communicate consistently
A great manager should strike the right balance with meetings. Create a consistent schedule of group meetings with room for any necessary 1:1s. And if something's not working, tweak it until you find what works for your team.
Too many meetings waste valuable time, sapping productivity. Not enough, and your team can start to become isolated from one another and miss out on valuable information. It’s also important for managers to keep the door open. And we mean that literally or metaphorically, so that employees feel like they can ask for their input.
4. Manager recognition for employee accomplishments influences on engagement
To truly excel at work, people need to feel engaged with their work. Feeling valued is one of the five pillars of employee engagement. The easiest way to help someone feel valued is to give recognition for their contribution.
Recognition is simply calling out someone's contribution. This can be done publicly or privately, by a manager or a peer. And it's one of our quickest win engagement tips for managers.
It’s not enough that employees collect a pay check every month. They have to feel valued as part of the organisation too. Whether it’s highlighting an outstanding achievement, or just genuinely thanking someone for their hard work. Frequent recognition is more effective for boosting employee motivation and engagement than performance-based financial incentives. And even more so for remote workers.
Though peer-to-peer recognition tends to have more impact on employee engagement than manager recognition, it's important that you champion your own people. You can do this through the @mentions feature in the Weekly10 check-in.
5. Managers can identify future superstars
One common reason that people leave their jobs is because of lack of development. Understanding your people's wants and career development will enable you to proactively coach or mentor them through regular, two-way feedback through the Weekly10 check-in framework.
Ask questions that encourage them to share their personal goals and the support they need to achieve those goals - you'll soon see the cream rising to the top.
6. Encouraging personal autonomy helps managers influence employee engagement
Obviously, how much leeway there is to take your own approach in any given job depends on the business and your role. But very few employees perform better with a manager breathing down the back of their neck. So long as employees know what their manager expects, giving them the room to approach projects in their own way often yields the best results.
7. Make time for feedback
It’s not enough to just wait for the annual performance review anymore. Feedback is most effective when offered in a timely manner. That's true regardless of whether it’s the manager giving the employee feedback, or the other way around. However they go about doing it, managers need to check in with their employees regularly.
8. Tell your senior leaders about the great work your team are doing
Visibility is a two-way street. Employees want to know that they're working towards something that matters. Also, they want to know that the senior leadership team is seeing their contribution.
Use Pass-ups to showcase the great work that your employees are delivering, share their ideas, or raise their concerns to the senior team.
9. Safeguard employee wellbeing
If the last year or so has made anything clear, it’s the importance of employee wellbeing. Managers have a duty of care to support employee wellbeing, in order to help them be resilient to job stress. Employees will quickly notice when leadership doesn’t care about them or their wellbeing. So, uncaring managers’ influence on employee engagement will quickly either become negative, or non-existent.
How HR can support a manager's influence on employee engagement at work
To take full advantage of leadership influence on employee engagement, managers need the full support of HR. HR need to ensure managers have the skills and tech to lead effectively in the modern workplace.
Invest in solid management training
Unfortunately, a lot of managers get thrown into the deep end and expected to learn on the job. But this is rarely the best way to educate employees who are new to the management level. That's because it makes it easy for bad habits to form.
Give managers the tools to succeed
As more businesses become digital-first, tech is playing an increasingly large role in the workplace. It’s never been more important to give managers the right tools, especially with so many staff working remotely. HR need to work with managers to identify their needs. That might be a better till system in a retail business. Or it could be new virtual workspaces for their remote staff, and an employee check-in for the whole organisation.
Enable non-management-related career development
Only 18% of businesses promote the right management candidate for the job. A lot of the time, the most skilled employees are promoted to management. But just because someone’s good at their job, that doesn’t mean they’re a good leader.
In fact, some people aren’t interested in managing others. For example, many doctors get into medicine for the satisfaction of patient care. Someone like that might not be interested in the admin of running a hospital. If managerial work would take someone away from their passion, find another way to reward and develop them.
After all, these employees will still want some form of career development. Find or create non-management-related ways of promoting these employees. Failing that, find some way of helping them achieve growth. This can help you separate out the employees with the best skillsets for management.
Learn more about how you as a manager can influence employee engagement with our latest best practice guide: Employee Engagement in a Remote Working World. Download your copy using the form below.