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Building a self-sustaining culture of feedback – why (and how)

Shelley Heath / February 22, 2019 5 0

You know that your managers are mission-critical to the happiness of your employees. But were you aware that managers alone account for 70% of variance in employee engagement?

Given that just 13% of employees worldwide are engaged1, and an even lowlier 8% in the UK2, all too many businesses are overlooking the opportunity that crystal-clear communication between manager and employee can lead. Central to this story of open communication and engaged employees is the building of a virtuous circle…

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Regular Communication: The heartbeat Of Your Organisation

Rod Alford / February 11, 2019 5 0

Good communication is an essential tool in achieving productivity and maintaining strong working relationships at all levels of an organisation. Employers who invest time and energy into delivering clear lines of communication will rapidly build trust among employees, leading to increases in productivity, output and morale in general. Poor communication in the workplace will inevitably lead to unmotivated staff that may begin to question their own confidence in their abilities and inevitably in the organisation.

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How to build a workplace culture with millennials at the centre

Alistair Evans / February 1, 2019 5 0

Millennials (anyone born between 1981 and 2000) are different to previous generations whether it be Generation X or Baby Boomers because they are more diverse. In the UK 17% of millennials are in non-white ethnic groups with 26% of them born abroad, they earn less in their 20s than did Gen X and are concentrated significantly in London (where around 19% of them live). Households led by 25-34 year olds are less likely to own their own home and more likely to rent privately than any other age group and they have grown up during the growth of the internet – as a result 56% have shared a selfie and 81% sleep with their mobile phone!

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Changing the perception of a career in hospitality – how to attract and retain talent

Shelley Heath / January 24, 2019 5 0

Let us ask you something, if we say ‘hospitality worker’ – who do you picture? A student, part-time worker, a person on a zero hours contract? In the UK, one in 10 people work in hospitality and tourism (that’s 4.49 million people, or 10% of the working population).

Big statistics indeed, and the age ranges may not be what most would imagine either; waiting staff have an average age of 26, bar staff 28 and kitchen and catering assistants 35. Yet despite hospitality being such a popular choice of career for people of all ages, there are serious challenges in attracting and retaining top talent. And as you’re about to discover, the commercial consequences of these challenges are incredibly serious. But before we question what can be done, let’s first explore today’s landscape for the hospitality worker (and their employer).

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Women in car dealerships and why they are critical to success

Rod Alford / January 11, 2019 5 0

I recently read a book called 'Amateur' a true story about 'What Makes a Man' by Thomas Page McBee. It is an interesting read in which the author looks to untangle the relationship between masculinity and violence whilst training to fight in a charity boxing match at Madison Square Garden. It is a fascinating and thought-provoking insight into someone's life who has been on both sides of the gender divide. One paragraph in particular got me thinking about the recruitment and retention of women in male-dominated businesses, on page 49, I quote “…I'd promised to face the truth even ugly ones. At work disturbing patterns came into focus. I kept a tally of how often I tried to get my point across in meetings - a practice I'd honed aggressively in my 'before-body' that had a different impact now. Whom did I talk over more often? Women, at the rate of three to one.”

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The Role of Feedback Apps in Small Businesses

Caitlin Evans / November 2, 2018 5 0

In small businesses problems of employee engagement and productivity are perhaps at their most critical. For a small business every wasted hour of employee presenteeism or disengagement effects a far larger percentage of the company’s economic performance. In this article we take a closer look at how an investment in a feedback app can help the efficiency of a small business.

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The Place of Anonymity in Internal Communications

Caitlin Evans / October 19, 2018 5 0

Does anonymity ever have a productive role to play in your business? It has been suggested that one of the beneficial aspects of feedback and internal communication apps is their ability to allow employees to rate or offer improvements to their superiors without having to reveal their identity. However, does this actually increase productivity and effectiveness?

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Employee Wellbeing: Asking the Right Questions

Caitlin Evans / October 10, 2018 5 0

The role of managers is changing. Increasingly businesses are aware that their financial success is limited by their levels of employee engagement. The topical subject of mental health is becoming more relevant (or perhaps more illuminated) in the workplace. It falls to managers to promote the emotional well-being of their team to ensure productivity and engagement remain high, and that absenteeism, presenteeism and staff turn-over are kept at a minimum.

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Employee Engagement – Is more Technology really the answer?

Caitlin Evans / September 28, 2018 5 0

Have you heard the outdated and much-repeated news that the UK (and the rest of the world) has a huge problem with employee productivity and engagement? If you haven’t, you need to get familiar with the issue fast, because as an employer it will probably be costing you a great deal of time and money. The Government report, Thriving at Work estimated that a lack of productivity, staff turnover and absence due to mental illness cost the UK economy 42 billion in 2017. Over half of this estimate is attributed to presenteeism, where employees attend their workplace but are unproductive and disengaged. Despite the well-recognised prevalence of the issue, HR departments across the world are still struggling to find a solution.

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Cultural Iceberg - Infographic

Andrew Roberts / May 2, 2018 5 0

The cultural aspects of an organisation can often be described as an iceberg. The most visible culture of an organisation is at the tip above the water’s surface with the invisible day to day culture lurking beneath the surface.

The cultural aspects of an organisation can often be described as an iceberg. Download our infographic for free.

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