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Getting ‘bang for your buck’ on employee engagement? If you’ve no idea, you’re not alone.

Shelley Heath / June 12, 2019

Employee engagement is a hot topic right now. Businesses left, right and centre are attempting engagement programmes. Discussions industry-wide are being held about how companies could be creating workplaces where every employee happily puts in their best performance, day in, day out. Yet 61% of UK employees remain disengaged, this is despite HR spending an average of 15% of their week on employee relations and engagement.

Clearly, something is amiss. Yet those that are getting it right, are outpacing and outperforming their competitors2 by 10% in customer loyalty/engagement; 21% in profitability and 20% in productivity – so for some, employee engagement is paying big dividends. But for the vast majority that invest in training and engagement – some 92% of companies - they have ZERO idea as to the impact of their programmes, good or bad.

In this blog we’re about to demystify this topic, once and for all.

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Choice paralysis? Social proofing? Oedipus what now? Meet our Head of People Science, Chris.

Weekly10 / June 6, 2019

So, who do we have here then?

  • Approx. 5ft 10
  • Shabby-chic face fluff
  • A rucksack of books about behavioural economics, social psychology and statistics
  • White lab coat

It can only be, our new Head of People Science & Marketing, Chris!

Chris is a trained consumer psychologist, having studied at Bangor University for both his BSc in Psychology and MSc in Consumer Psychology and Marketing. In his Master’s year, he graduated with distinction, top of his class, picking up a national student marketing award win from the Chartered institute of Marketing on route.

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The Price of Attention

Will Robinson / May 30, 2019

Perhaps like my own, many people’s school days were regularly punctuated by the sound of the words “Pay attention!” accompanied by an accusatory glare and a (short) shift in my focus. This phrase is embedded in our language and frames quite clearly that our attention is a resource much like time or money, that we make choices on how to spend. The question is, are we making wise choices?

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The unpopular truth: Middle managers are critical to your business

Shelley Heath / May 17, 2019

Middle management – it’s become something of a dirty word. Once held in high regard, all too often those who have the tall task of encouraging, supporting and motivating are reduced to mere meme fodder. Yet they are there – a key connection between the boardroom and the shop floor. Undervalued? Certainly. Under-invested? Most definitely. All of which hasn’t been helped by the focus on leadership - a focus that seems to have come at the cost of middle managers who go overlooked.

The allure of leadership is outshining the reality of middle management

The allure of leadership is outshining the reality of middle management

“89% of executives surveyed believe strengthening organizational leadership is a top priority”.

“More money is spent on leadership development than any other area of corporate learning”

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Building a self-sustaining culture of feedback – why (and how)

Shelley Heath / February 22, 2019

You know that your managers are mission-critical to the happiness of your employees. But were you aware that managers alone account for 70% of variance in employee engagement?

Given that just 13% of employees worldwide are engaged1, and an even lowlier 8% in the UK2, all too many businesses are overlooking the opportunity that crystal-clear communication between manager and employee can lead. Central to this story of open communication and engaged employees is the building of a virtuous circle…

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Regular Communication: The heartbeat Of Your Organisation

Rod Alford / February 11, 2019

Good communication is an essential tool in achieving productivity and maintaining strong working relationships at all levels of an organisation. Employers who invest time and energy into delivering clear lines of communication will rapidly build trust among employees, leading to increases in productivity, output and morale in general. Poor communication in the workplace will inevitably lead to unmotivated staff that may begin to question their own confidence in their abilities and inevitably in the organisation.

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How to build a workplace culture with millennials at the centre

Alistair Evans / February 1, 2019

Millennials (anyone born between 1981 and 2000) are different to previous generations whether it be Generation X or Baby Boomers because they are more diverse. In the UK 17% of millennials are in non-white ethnic groups with 26% of them born abroad, they earn less in their 20s than did Gen X and are concentrated significantly in London (where around 19% of them live). Households led by 25-34 year olds are less likely to own their own home and more likely to rent privately than any other age group and they have grown up during the growth of the internet – as a result 56% have shared a selfie and 81% sleep with their mobile phone!

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Changing the perception of a career in hospitality – how to attract and retain talent

Shelley Heath / January 24, 2019

Let us ask you something, if we say ‘hospitality worker’ – who do you picture? A student, part-time worker, a person on a zero hours contract? In the UK, one in 10 people work in hospitality and tourism (that’s 4.49 million people, or 10% of the working population).

Big statistics indeed, and the age ranges may not be what most would imagine either; waiting staff have an average age of 26, bar staff 28 and kitchen and catering assistants 35. Yet despite hospitality being such a popular choice of career for people of all ages, there are serious challenges in attracting and retaining top talent. And as you’re about to discover, the commercial consequences of these challenges are incredibly serious. But before we question what can be done, let’s first explore today’s landscape for the hospitality worker (and their employer).

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Women in car dealerships and why they are critical to success

Rod Alford / January 11, 2019

I recently read a book called 'Amateur' a true story about 'What Makes a Man' by Thomas Page McBee. It is an interesting read in which the author looks to untangle the relationship between masculinity and violence whilst training to fight in a charity boxing match at Madison Square Garden. It is a fascinating and thought-provoking insight into someone's life who has been on both sides of the gender divide. One paragraph in particular got me thinking about the recruitment and retention of women in male-dominated businesses, on page 49, I quote “…I'd promised to face the truth even ugly ones. At work disturbing patterns came into focus. I kept a tally of how often I tried to get my point across in meetings - a practice I'd honed aggressively in my 'before-body' that had a different impact now. Whom did I talk over more often? Women, at the rate of three to one.”

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The Role of Feedback Apps in Small Businesses

Caitlin Evans / November 2, 2018

In small businesses problems of employee engagement and productivity are perhaps at their most critical. For a small business every wasted hour of employee presenteeism or disengagement effects a far larger percentage of the company’s economic performance. In this article we take a closer look at how an investment in a feedback app can help the efficiency of a small business.

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